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Customer Service

 

 

 

Online Policies, Privacy and Terms of Use:


Click here for For Class & Workshop Refund Policy 

 

Shipping & Delivery

We do our best to ship your order within 24 hours of receipt (not including weekends). All outgoing orders will be shipped by either FEDEx ground or U.S.P.S. priority mail at our discretion, unless special instructions are provided. Please note that we require a street address for all shipments - no P.O. Boxes please.

The delivery of your order may take from one to seven business days, or more depending on your location. Shipping on or near holidays may also add time to delivery.

We endeavor to keep all of our items in stock and ready to ship, however, inventory on hand may vary. All items ordered may not be available. If an item is out of stock it will be backordered & you will be notified.


U.S. Shipping Charges:

Free Shipping for orders over $99.00 to Continental US only.

Oversized items are subject to special shipping considerations due to size or weight.

Please contact us if you have any questions whether an item is considered oversize.

 

Expedited Two Day and Overnight Shipping are Available - Please Call for Pricing 

 

 

Privacy & Security

San Clemente Art Supply & Framing respects your privacy, and as such all customer data collected is kept secure, confidential, and is protected against unauthorized access. We do not sell, trade, rent, lease, or loan personal information about you to any third party. The information you provide is used to process your order, make contact if we have questions about your order, and to assist us in making your overall experience with us the best it can be.

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted. [You are responsible for keeping your password confidential.]

 

 

Returns & Replacements

All items may be returned for an exchange or replacement, provided they are done so within 15 days of receipt and returned in their original, saleable packaging. Please call our customer service department at (949)369-6603 to request an RMA (return merchandise authorization) number. This will help us properly credit your return. When sending back shipments, return freight charges are the customer's responsibility and non-reimbursable (unless of course it was our error). No merchandise returned after 15 days will be accepted unless goods are defective or shipped in error. All returns are subject to an inspection upon return. In case of defective merchandise we reserve the right to credit or replace that item at our discretion.  

Products damaged in transit must be reported to the carrier. You are advised to save all packing lists, shipping cartons, and packing material until you have contacted the carrier. We will do everything possible to speed the process to get you a replacement or credit. 

All credits and claims for shortages must be reported to our customer service department within one business day. Before calling, make sure you open and thoroughly inspect all cartons and packing materials and tell us how many cartons you received. Also, please make sure you count the amount of packages you receive before you sign for them. 

 

Ordering

All merchandise is shipped directly from our West Coast warehouse. If an item you requested is out of stock, we will automatically backorder it, and notify you via telephone or e-mail when it is in stock. At that time, you can decide if you would like to have that item shipped to you when it is in stock, or you may request that we cancel your order. 

 

 Payment, Pricing & Promotions

Payment Methods Accepted: Visa, Mastercard, Discover & American Express

Although rare, the final cost billed may be slightly different from that illustrated on your online invoice due to impact of applicable taxes or updated shipping costs (typically applicable to larger/heavier items). 

Sales Tax:

California residents will be charged 8.00% sales tax. These tax rates are subject to change as applicable. 

Alaska, Hawaii or International Customers Please Call for Rates

 

 

Notes:

All prices and descriptions contained on all San Clemente Art Supply & Framing marketing materials are subject to change without prior notice. All prices are F.O.B. San Clemente, California. Items can be withdrawn from sales at anytime. We are not responsible for typographical errors. 

 

SEND INQUIRIES TO:

San Clemente Art Supply & Framing

Attention: Customer Service

1531 N. El Camino Real San Clemente, CA 92672 USA
Phone: 949-369-6603
Fax: 949-369-9304
www.scartsupply.com